Refund & Returns

 

  1. Return Process:

    a. Contact Us: For eligible returns, please contact our customer service team with your order number, details of the issue, and photographic evidence.

    b. Approval: Returns are subject to our approval. After reviewing your return request, we will inform you of our decision and provide further instructions.

    c. Return Shipping: If your return is approved, you will be responsible for returning the product in its original condition and packaging. A return label fee of 48DKK will be deducted from the refund amount when processing returns. Additionally, a 12DKK handling fee applies. 

    d. Return Shipping : If your return is approved, you will be responsible for returning the product in its original condition and packaging. A return label of international return will be the same amount as the paid shipping fee, and there will be added additionally, a 12 DKK/1,5 Dollars handling fee.

NOTE: We do NOT accept the goods if:

The goods are used or look like they have been worn.

The 14 day return period has been exceeded.
The goods are not packed responsible.
The goods has been exposed for smoke or other smells and substances.
Hangtags is removed or damaged.
If the goods aren't the original that we send you.
Please add a note with your ordernumber in your return parcel.

 

Refunds:

  1. a. Eligibility: Refunds are only issued for products that are returned in their original condition and meet our return criteria.

    b. Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  2. Non-Returnable Items: Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

  3. Exchanges: We only replace items if they are defective or damaged. It's not possible to exchange sizes, you will need to return your order, and place a new order with the right size. 

  4. Contact Information: For any questions or concerns regarding our refund and return policy, please contact us at Contact@corazon.website

  5. Policy Amendment: ShopCorazon.com reserves the right to amend this refund and return policy at any time.